Overview
What is Yotpo?
Yotpo, an eCommerce marketing platform, helps brands accelerate direct-to-consumer growth. The single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. The vendor states that brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and…
Yotpo - An Investment for Transparency and Trust With Your Customers
Significantly Increased Product Reviews!
Founder/CEO
When Will It Work?
Gets the job done and offers great value!
A revenue booster & awesome tool for our company!
Definitely Worth It
Great! Very happy.
Best Review Tool from a Value and Ease of Operation Standpoint
Great Tool For Generating Online Reviews
Yotpo is good, but isn't my ideal product
Lovin' It
Snowboard Company Domination!
Love Yotpo
Worthwhile for boosting user trust on your sales page
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Premium
$799
Free
Free
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Yotpo?
Yotpo Features
- Supported: Reviews & Ratings
- Supported: Loyalty & Referrals
- Supported: Visual Marketing
- Supported: Consumer Insights
Yotpo Screenshots
Yotpo Videos
Yotpo Integrations
- Shopify
- Shopify Plus
- Klaviyo
- Salesforce Commerce Cloud
- Listrak
- Mailchimp
- BigCommerce
- WooCommerce
- Antavo Enterprise Loyalty Cloud
- Volusion
- Zendesk Suite
- AdRoll
- HubSpot Marketing Hub
- LoyaltyLion
- Omnisend
- Searchspring
- Remarkety
- ViralSweep
- Vend
- Zinrelo
- Fomo
- Gorgias
- Octane AI
- Stitch from Talend
- Nosto Commerce Experience Platform
- AmpifyMe
- Bold Commerce
- Findify / Maropost Search Cloud
- LimeSpot
- ProveSource
- Searchanise
- Shogun Page Builder
- Smile.io
- Magento Commerce Cloud (formerly Magento)
- Swell Rewards
- Beeketing Boost Sales
- Flashchat
- InstantSearch+
- Plobal Apps
- Shoelace
- Stars and Stories
Yotpo Competitors
Yotpo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | All Countries |
Supported Languages | All Languages |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(77)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Yotpo is a versatile platform that has become an essential tool for various businesses and industries. With its ability to collect and display customer reviews, Yotpo plays a crucial role in helping new customers make informed buying decisions. Users have praised the Yotpo dashboard for providing valuable insights into issues with orders and products based on the reviews collected, allowing customer service departments to address these concerns promptly.
E-commerce sites heavily rely on Yotpo as their primary method of gathering product reviews. The platform offers a proactive feedback loop that enables immediate follow-up on priority review submissions, ensuring customer satisfaction. The automation features provided by Yotpo are highly appreciated by users, as it simplifies the process of collecting data and allows for auto-publish rules based on specific specifications.
The benefits of Yotpo extend beyond just collecting and displaying reviews. This multifunctional platform also includes features such as Q&A sections, user-generated content collection, and the ability to answer customer questions. By sending automatic review requests to customers after their purchase, Yotpo encourages a higher response rate for review submissions. This not only helps boost user trust by adding objective reviews but also replaces hardcoded testimonials with a more credible review platform.
Additionally, Yotpo offers loyalty and SMS functionalities, allowing businesses to build lasting relationships with customers through honest feedback about products. Many users have noted that implementing Yotpo on their websites significantly increases review response rates and brings valuable insights for marketing, consumer care, and customer service teams.
Yotpo's impact extends beyond e-commerce sites; it has proven useful in other industries as well. For medical practices, Yotpo supports patient acquisition and retention by providing reviews on the quality of providers, appointment scheduling, insurance acceptance, and fees.
Overall, Yotpo's versatility makes it an invaluable tool for businesses seeking to gather genuine customer feedback, boost sales, and enhance the overall customer experience.
Helpful Email Alerts: Users have found Yotpo's email alerts for new reviews to be beneficial in staying updated on customer feedback. Several reviewers stated that these alerts keep them informed about the latest reviews, allowing them to quickly respond and take necessary actions.
Easy One-Click Publishing: Yotpo's one-click publishing feature has been praised by users for its simplicity and convenience. Many reviewers mentioned that this feature makes it effortless to share reviews on their website, Twitter, and Facebook, saving them time and effort.
Useful Features in Free Version: The availability of a range of useful features even in the free version of Yotpo has impressed many users. Numerous reviewers have appreciated that they can access valuable features without having to upgrade their subscription plan, making Yotpo a cost-effective solution for their businesses.
Difficult Navigation: Several users have expressed frustration with the dashboard, finding it difficult to navigate and not intuitive. They often have to refer to their notes each time they use the platform.
Slow Site Speed: Some users have reported experiencing slow site speed when using Yotpo widgets, limiting them to only using the reviews page widget. This can be frustrating for those who want to utilize other widgets but are hindered by the slow load times.
Unhelpful Help Desk: A number of users have voiced dissatisfaction with the help desk, finding it unhelpful. They have had to solve many issues on their own without adequate support from customer service.
Based on user reviews, the most common recommendations for Yotpo are to use it for eCommerce to increase the speed of business and gain new customers, implement it for businesses that want to automate and augment their marketing tactics, and give it a trial first to see if it meets the business's needs, especially for collecting reviews.
Users also recommend Yotpo for startups with a limited budget, praising its great account management team. They suggest using Yotpo to surprise, delight, and serve customers, build culture and get user-generated content for the website, strengthen the brand and increase company reputation using reviews. They also highlight that Yotpo is easy to set up and use with lots of features, making it suitable for small online stores.
To ensure success with Yotpo, users recommend having IT resources available to insert code for displaying reviews on the website. They also suggest trying the free version of the software and testing page load speeds before installation. While the software is seen as feature-rich, some users find it expensive and recommend considering alternative software like review.io for similar features at a lower price.
For businesses in e-commerce that do significant volume, particularly on Facebook, users highly recommend Yotpo. They appreciate its ease of use and involvement from the support team. Users believe that implementing Yotpo provides a strong return on investment.
While users find Yotpo as a solid platform overall, they suggest improvements such as easier exporting of data and the ability to save email templates. They caution about potential issues with emails ending up in spam folders. Users also advise checking the Yotpo account level to ensure reviews appear in Google and access all desired features.
In summary, users highly recommend Yotpo as a valuable tool for businesses looking to enhance their marketing strategies, collect reviews, strengthen their brand, and gain customer trust through product reviews.
Attribute Ratings
Reviews
(1-24 of 24)- Review Collection
- Visual Marketing/Display
- Up-time and dependable function
- Fluid Customer Engagement
- UGC Collection
- Intuitive Dashboards
- Review Email Templates
- UGC Display Templates
- More granular filters (like date submitted) for Reviews, Q/A, and UGC
Significantly Increased Product Reviews!
- Easy to navigate interface
- Great customer service
- Helpful support system
- Clunky reporting
Founder/CEO
- Integrates data-driven solutions for reviews, loyalty, SMS marketing.
- Brands with Yotpo are empowered to create smarter, higher-converting experiences.
- The installation for generics sites is not the easiest process.
When Will It Work?
- Good user interface
- Syndication feature
- Extremely difficult to set up
- Support responses take several days
- Automated emails not going out
Gets the job done and offers great value!
- Collecting reviews
- Rewards program
- Integrating existing reviews
- Minor code issues resulting in the reviews not displaying for google rich snippets
- Sometimes the rewards page doesn't work
Overall the company does a good job, but I think the level of support they offer directly correlates with the paid subscription tier. The lower level tiers have less support.
A revenue booster & awesome tool for our company!
- Great, responsive customer service and support
- User friendly interface and logical design
- Simple, easy web integration
- Offering opportunities for further learning & growth
- The ability to include links in review comments - the current method is a bit clunky
- Greater options for online gallery appearance & photo sizing
- More in-depth analytics
- Greater ability to adjust & customize review request emails
Definitely Worth It
- Easy To Use
- Organized
- Intuitive
- Integrations
- Better connections with Klaviyo
Great! Very happy.
- Gathering reviews
- User Q&A
- Gathering UGC
- UI on site
- Slow site
- Hard to combine UGC albums.
Best Review Tool from a Value and Ease of Operation Standpoint
- Reviews are easy to manage, obtain, and publish.
- Onsite display and customizations are awesome.
- We use it to promote other items and popular products.
- Push to social channels is simple and effective.
- We don't have anything that we would want to change, it does everything that we need it to do and are very pleased with it.
Great Tool For Generating Online Reviews
- It provides a nice, user-friendly tool for online reviews.
- It allows us to send automated emails to customers to help generate reviews.
- It makes it easy for us to respond to negative reviews so we can resolve issues and turn bad outcomes into good ones.
- To be honest, I haven't experienced any cons.
Yotpo is good, but isn't my ideal product
- Automatic Review Requests with the option to upload a photo.
- Customer service is good.
- The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
- Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
Lovin' It
- Allows on-site communication between Customer Service and the consumer.
- Allows for public product reviews and responses.
- Decent reporting and customization display features.
- We've recently experienced some issues with customers receiving review requests for products they have never purchased.
Snowboard Company Domination!
- Organizes information effectively, easy to find, address, and solve any problems.
- Provides an email of the user so that you can contact them for issues, if a conversation needs to occur.
- Exceptional separation of brands (we work with three) so that threads do not get crossed.
- Hard to integrate with multiple users.
- Platform was confusing at first, difficult to direct.
- Help desk is not very helpful, have had to solve many issues on my own.
Love Yotpo
- Easy to use
- Good Magento plug-in
- Best in class support
- Lack of automatization tools
- Hard to create 1 to 1 customer feedback
- Require some dev experience to personalize
Worthwhile for boosting user trust on your sales page
- Easy-to-Integrate hosted form for review collection
- Review display looks more "objective" than hardcoding reviews onto your site
- Generous free-plan that should support most small businesses
- Provide more knowledge and best practices on how to persuade users to actually leave a review
- Spiffy up the review display widget, since it looks fairly plain
- Support more languages with your SDK to allow for API-level integrations
Yotpo a great tool for e-commerce
- User reviews
- User photes
- Collect email addresses from customers
- Cost
- Intergration
Yotpo lets us hear all the voices in the room!
- Facebook integration as this is imperative today
- Offered a free product which is upgradable
- Amalgamates reviews and questions from disparate sources into one clean interface
- Free plan does not include Facebook only Google
- Not really a deficit. But visual marketing while powerful is not part of our marketing plan
- Veracity of reviews is still always a question but this is true anywhere on the web
Yotpo is a Big Help Getting Crucial Reviews for a Small Business
- Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
- With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
- Even the free version has lots of useful features.
- We use the free version and Yotpo keeps putting up notices and suggestions to use to use the paid version. It gets a bit annoying.
- I have a bit of difficulty navigating their dashboard. It's not intuitive. I have to refer to my notes each time. There's a lot of information on each screen and I have a hard time seeing where to click to get where I am going. Once I'm on the right page it's fine.
You want to increase amount of reviews on your website? Read this.
- Grouping reviews within the product in the same group.
- Display customization.
- The management panel is not as clear as it could be.
- It would be good to have some build-in templates of how the Yotpo review section could be displayed.
- Analytics (per product stats).
Reviewing the reviewer
- Yotpo puts us in complete control over our reviews, good and bad, and allows us to choose which ones to feature on our website and Facebook accounts.
- You can do both manual and automatic review requests, so you can get a large number of reviews with a manual push at the beginning, then it can be very hands-off to continue to collect reviews for future customers.
- Yotpo has many templates and configurable widgets out of the box or you can break things apart and do a completely custom job time and resources permitting.
- We did not find the implementation process nearly as smooth as we would have hoped.
- There was very limited training for our teams at the time of launch.
- Support sometimes takes longer than we would like to get back to us.
Yotpo in Drone & FPV world
- User generated content on product detail page
- Social interaction with customers on product review
- Navigation of the admin portal is not always easy to remember. but after using it a bit, you will.
Yotpo: A solid (and budget friendly) manual review curation tool
- Automated eMail requests for Product and Service Feedback
- Product Content Generation
- Providing Customer to Customer Review Structure
- Limited Amount of Automation
- Exceptionally Manual Response Process
- Tool UI could be easier to use
Yotpo Gets the Reviews
- Automated review request emails -- don't have to worry about sending these manually and they get a great response rate.
- Onsite reviews -- The reviews widget on product pages helps build confidence and credibility.
- Moderation -- Through the moderation dashboard, we can easily respond to both positive and negative customer experiences.
- Q&A -- Customers can post a question to a product page and other customers can respond.
- Expensive at first glance -- but after considering the impact on our business, it was a no-brainer.
Pretentious pricing for a product worth a 10th the price!
- Send review emails
- Display reviews cleanly on my website
- Tech support is horrible. It literally took them over a year to solve a simple problem with how their widget was displaying on my site.
- Their pricing is obscene. They suddenly raised it by a factor of 10! With no warning and no grandfathering in for existing customers.
- Their sales staff is pushy and rude like a bad used cars salesman.